WEXO Support

FAQ

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How to register at Wexo?

By selecting the "Create account" button on the home page, fill in the required data and confirm with the "Register" button.
The system will automatically send a verification e-mail to your e-mail address.
By confirming the message, your registration in the Wexo zone is confirmed.

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How to verify e-mail?

Your e-mail is necessary to confirm and receive important notifications (contact e-mail). It should be confirmed as soon as possible.
Log in to your inbox, open a message from Wexo and click the "Verify e-mail" button.
You will be automatically redirected to wexopay.com. Log in to your Wexo zone again to complete the e-mail verification.

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I did not receive a verification e-mail from Wexo. What should I do?

If you did not receive a verification e-mail to log in to the Wexo zone, please check the Advertising and Spam sections in your e-mail inbox first.
Then check whether our domain "wexopay.com" is in the whitelist.
You can also view the list of blocked addresses in the - Settings - section of your e-mail.

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Login verification via e-mail

To verify your login (security feature), open your e-mail box, where you will find a message including a one-time 6-digit verification code to enter your Wexo zone.
After entering the code in the login window, your login is successfully verified.

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Login verification via SMS

You will find the SMS login verification in your Wexo zone, in the -SETTINGS- section and the -2FAsubsection. Please select "Edit".
By activating the function - SMS authentication - and entering your telephone number, you will receive an SMS message with a generated 6-digit verification code.
After entering the 6-digit code in the Wexo zone login window, your device is verified.
Each time you log in, you will need to verify your login via e-mail and SMS at the same time. (Higher level of Wexo account security.)

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Recommendation: Short-term and long-term purchasing strategy

You can apply and use both strategies in Wexo products.
When valuing assets, it is generally necessary to hold them long-term. The same is for crypto assets; however, you can use them if necessary.
We are currently preparing new options and other products of the WEXO platform, which will continue to grow.
Based on the company's strategy and according to current market opportunities, we will expand the offer to provide our clients with the most advanced services and the most effective valuations.

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The users crypto accounts´ security

The Wexo platform stores crypto property of users on offline devices, built and intended for standard storage of crypto assets.
The property is stored sophisticatedly in a workplace regime with a strict access system and beyond the usual crypto standards.

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What is 2FA?

The term 2FA / two-factor authentication / is a function of the login system that provides the user with two- and multi-factor authentication at login.

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What is the lowest and maximum possible deposit in fiat currency?

When purchasing crypto assets, the deposit is limited to a min. worth 10 € and max. 15,000€ or the equivalent of another available fiat currency.

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What kind of crypto assets accounts does Wexo offer?

According to the current offer, users can hold crypto assets in the Wexo account to dispose of indefinitely.